Why is coaching important?

The workforce is changing. Think about the team you lead. Chances are the people lead are highly skilled in their profession. Their talent and knowledge is the reason they were hired. They are ambitious and show no hesitation to take their career into their own hands, and therefore are highly mobile. The challenge for business leaders today is to motivate, develop and retain their talent, in order to remain competitive.

Keeping these talents engaged takes more than just managing their work. Managers need to be able to coach and develop each individual.


The golden rules of coaching

These are some of the golden rules of coaching. Keep these in mind when you are planning your next coaching session.

Coaching must be founded on trust

The only way for coaching to be successful is for the employee to feel comfortable enough to discuss every aspect of an issue or challenge with you. Some of the challenges employees face may be multi-faceted, and involved personal problems or private information.

Business Constellations 

Management and Business Constellations is an innovative approach to problem-solving and decision-making in organisations. Complexity in an environment can be visualised with the help of a system constellations.   The constellation will highlight the invisible challenges that will sabotage a business and the team dynamics playing out.

The constellation creates a kind of communicative space, or a “field of Knowledge” that provides representatives with immediate access to the deeper-lying layers of a “challenged” situation via the specific place in a relational structure.

The Benefit of coaching

Being an effective coach really pays for the organisation. Your team will be more dedicated to their work, and be motivated to achieve even more. Becoming an expert coach takes practice. Having the right tools for the job can help you plan and track your coaching conversations.

It’s handy if you can have a central place to record your coaching conversations and any action items that arise from them such as development activities. Check out our performance management system which includes some great coaching tools.

Managing vs. Coaching

It is important to know the difference between managing and coaching, and when each approach should be used. The tables below list some of the key differences, and their potential application.

What kind of team do you want?

Managing results in a team that is… Coaching results in a team that is…
Obedient Able to think outside the box
Follows direction Understand their role in the bigger picture
Able to deliver on short-term goals Plan for long-term improvements
Looks to you for direction Confident in their own abilities

What does each approach look like?

Behavior of manager… Behaviour of coach…
Telling people what to do Listening and understanding
Directing people on how something should be done Facilitating people to find their own way
Giving expert advice Seeking advice and input
Addressing specific issues Keeping their focus on long-term goals

Which approach is right?

Managing works best for… Coaching works best for…
Dealing with a crisis Dealing with day to day operations
Someone new to the task A team of competent professionals
Someone lacking in confidence and/or ability too perform set tasks Someone performing at a reasonably high level
The task is highly technical The task requires creativity and innovation